As a teacher, I always told my students that no one ever sets out to be a bad nurse. It’s decisions along the way that make it happen. It’s moments of desperation. But I also told them that their day starts before they even exit their car. The decision to be a good nurse or sub par begins in your brain. What do you do to motivate yourself?
Often times I have a verse or a saying to help myself remind me of why I am there and that my patients actually deserve good service. They are sick and not at their best, but neither am I when I am in sick. It is my job as a nurse and as a fellow human being to treat them with the utmost respect and dignity. I must say on a side note, that niceness does not equal servant hood.
I came across a series of quotes from HospitalPortal.net that I thought I would share. As I go about my day, I try to remember the positives and why we are there. Happy serving!
It doesn’t take an instant more, or cost a penny more, to be empathetic than it does to be indifferent.
One kind word can warm three winter months.
In an emergency, what treatment is given by ear? Words of Comfort.
Abraham Verghese, MD
They may forget your name, but they will never forget how you made them feel.
You treat a disease, you win, you lose. You treat a person, I guarantee you, you’ll win, no matter what the outcome.
Nurses: one of the few blessings of being ill.
Nurses may not be angels, but they are the next best thing.
If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos, CEO Amazon.com
Only a life lived in the service to others is worth living.
Your most unhappy customers are your greatest source of learning.
It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Kind words can be short and easy to speak, but their echos are truly endless.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
Your customer doesn’t care how much you know until they know how much you care.
To understand the man, you must first walk a mile in his moccasin.
Native American Proverb
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
John Russell, President, Harley Davidson
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
If we do not lay out ourselves in the service of mankind whom should we serve?
If you want to lift yourself up, lift up someone else.
Booker T. Washington
Customer service is not a department, it’s everyone’s job.
Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
Leon Gorman, CEO L.L.Bean
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Revolve your world around the customer and more customers will revolve around you.
The customer’s perception is your reality.
Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
Every client you keep, is one less that you need to find.
Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
Martin Oliver, MD Kwik-Fit Financial Services