Inspirational Health Care Quotes

nurses stethescopeI have been a nurse for over fifteen years.  In that time, I have come across many types of healthcare professionals with different means that they use to internally motivate themselves.

As a teacher, I always told my students that no one ever sets out to be a bad nurse.  It’s decisions along the way that make it happen.  It’s moments of desperation.  But I also told them that their day starts before they even exit their car.  The decision to be a good nurse or sub par begins in your brain.  What do you do to motivate yourself?

Often times I have a verse or a saying to help myself remind me of why I am there and that my patients actually deserve good service.  They are sick and not at their best, but neither am I when I am in sick.   It is my job as a nurse and as a fellow human being to treat them with the utmost respect and dignity.  I must say on a side note, that niceness does not equal servant hood.

I came across a series of quotes from that I thought I would share.  As I go about my day, I try to remember the positives and why we are there.  Happy serving!

It doesn’t take an instant more, or cost a penny more, to be empathetic than it does to be indifferent.
Brian Lee

One kind word can warm three winter months.
Japanese Proverb

In an emergency, what treatment is given by ear?  Words of Comfort.
Abraham Verghese, MD

They may forget your name, but they will never forget how you made them feel.
Maya Angelou

You treat a disease, you win, you lose. You treat a person, I guarantee you, you’ll win, no matter what the outcome.
Patch Adams

Nurses: one of the few blessings of being ill.
Sara Moss-Wolfe

Nurses may not be angels, but they are the next best thing.

If you want others to be happy, practice compassion.  If you want to be happy, practice compassion.
Dalai Lama

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos, CEO

Only a life lived in the service to others is worth living.
Albert Einstein

Your most unhappy customers are your greatest source of learning.
Bill Gates

It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
Charles Darwin

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Henry Ford

Kind words can be short and easy to speak, but their echos are truly endless.
Mother Teresa

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO

Your customer doesn’t care how much you know until they know how much you care.
Damon Richards

To understand the man, you must first walk a mile in his moccasin.
Native American Proverb

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
John Russell, President, Harley Davidson

One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carol

Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Allesandra

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Jerry Fritz

If we do not lay out ourselves in the service of mankind whom should we serve?
John Adams

If you want to lift yourself up, lift up someone else.
Booker T. Washington

Customer service is not a department, it’s everyone’s job.

Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
Leon Gorman, CEO L.L.Bean

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig Ziglar

Revolve your world around the customer and more customers will revolve around you.
Heather Williams

The customer’s perception is your reality.
Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer

Every client you keep, is one less that you need to find.
Nigel Sanders

Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
Martin Oliver, MD Kwik-Fit Financial Services

Kristen Palser
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